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Company Address:
Toy Train Heaven & All Hobby Heaven
PO Box 332
201 Streibeigh Lane
Montoursville, PA 17754
Orders: (800) 326-9332
Questions: (570) 368-5045
Fax: (570) 368-5046

EMAIL: tth@toytrainheaven.com

We reserve the right to make changes and corrections without notice.

Allow 8 to 10 days for shipping.
Available
means the item is in stock at our warehouse or in stock at one of our suppliers warehouses.
Email shipping notification: An email will be sent by UPS with tracking info the day we ship.
Please allow 3 weeks delivery by US Mail.
Foreign orders shipped by Air Mail, please allow 4 to 6 weeks for delivery.
Advance Reservations are announcements by a manufacturer and will be delivered by them at a future date.
We cannot control these delivery dates.

Shipping and Handling Fees include our service, processing, packaging and delivery cost for your order

Shipping and Handling by regular UPS - $9.95 per order in continental US.
All backorder shipments are charged additional $9.95 per shipment
Shipping and Handling by US Mail - $9.50 per order in continental US.
Alaska and Hawaii - Actual shipping
Foreign orders - Pay actual shipping plus $5.00 handling charge.
Foreign orders are shipped by Insured Air Mail.
Company Information

Secure Payment available with

PayPal Logo

Please do not use PayPal for orders containing Advance Reservation or Future Release items as we can not guarantee if or when these items will arrive.

Return Policy
If you receive damaged goods, you must notify UPS or US Postal Service immediately.
Damaged goods that are returned without notifying UPS or the US Postal Service first will not be credited.
For prompt service, please return merchandise as soon as possible.
The following must be included with your return:
(1) Return policy with reason for return circled
(2) Copy of your invoice on which you were billed for the merchandise being returned
(3) A brief note explaining the reason for the return
After 30 days of purchase: We will not accept any returns after 30 days.
If you have defective merchandise, you must contact the manufacturer directly.

IMPORTANT: Please circle reason for return.

(1) Wrong items shipped
(2) Duplicate shipment
(3) Incorrect quantity shipped
(4) Billed for item not ordered
(5) Defective merchandise*
(6) Other ____________________ (15% Restocking Fee Applies)

You must contact our office for authorization before returning any merchandise for any reason.
All defective merchandise will be replaced for the same item.
Only if a replacement cannot be sent will we issue credit or a refund.
Our service department may test returns for mechanical reasons.
If no defects are found, you will be charged a 15% restocking fee.
S&H is NON-REFUNDABLE - including defects and manufacturer errors - no exceptions.

In case of our error, we will reimburse you for shipping based on the following two methods only:
(1) UPS Ground Service
(2) USPS Parcel Post
We will not give return freight credit for Next Day Air, Second Day Air or any other special freight charges. COD's will NOT be accepted.
No refunds will be given for merchandise determined to have been damaged by the customer. This includes the merchandise packaging and paperwork.




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